Support
Quick fixes, setup help, and a clean checklist for when Vertex isn’t behaving. If you want, I can also make a dedicated “Status” page later.
Fast troubleshooting checklist
Most issues are permissions or channel/role setup. Run through these first.
1
Role position
Move Vertex above the roles it needs to manage (Discord role hierarchy matters).
Move Vertex above the roles it needs to manage (Discord role hierarchy matters).
2
Channel permissions
Verify the bot can View Channel, Send Messages, Embed Links, and Manage Messages where required.
Verify the bot can View Channel, Send Messages, Embed Links, and Manage Messages where required.
3
Re-run config
If your server settings changed, re-apply config commands so stored IDs are correct.
If your server settings changed, re-apply config commands so stored IDs are correct.
4
API setup
If Oxford API commands fail, confirm the API is configured properly (V1.1.3 fixed false “not set up” errors).
If Oxford API commands fail, confirm the API is configured properly (V1.1.3 fixed false “not set up” errors).
Owner & developer support
For server setup, DevTools can help safely, with owners in control.
1
Permission Bypass Requests (V1.1.3)
Developers can request full command access for setup. Owners accept/deny and can revoke anytime.
Developers can request full command access for setup. Owners accept/deny and can revoke anytime.
2
When reporting a bug
Include the command used, the channel, the exact error text, and what you expected to happen.
Include the command used, the channel, the exact error text, and what you expected to happen.
3
Reproduce
If it happens consistently, list steps so it can be fixed faster.
If it happens consistently, list steps so it can be fixed faster.
Contact options
These are placeholders you can swap for your real links (support server, email, forms).
Tip: If you send me your support server link + preferred contact method, I’ll wire these buttons properly.
Common fixes
Quick answers for the most common “it doesn’t work” moments.
!
Commands don’t respond
Check permissions + whether the bot can read messages in that channel.
Check permissions + whether the bot can read messages in that channel.
!
Vote button missing
This was fixed in V1.1.3 — update/restart if you’re self-hosting.
This was fixed in V1.1.3 — update/restart if you’re self-hosting.
!
Website link
Confirmed fixed in V1.1.3: vertexbot.co.uk
Confirmed fixed in V1.1.3: vertexbot.co.uk